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[ericonline]

This issue just popped up for one of my users. They have been using the app without issue for ~2-3 weeks. Only one user has issue. 
Screenshot:

What is the resolution at this point?
Thank you

[claudiosvcc]

Hi,

Sorry to see this.

Can you please provide a session ID?

On this screen you just need to hit "more"

[ericonline]

I'll try. User is 2 timezones away and not responding at this time. Will forward asap.

[claudiosvcc]

That's ok, just update this thread as you have this information so we can dive deep into it.

[Craig2]

I too am seeing the same issue.

Session ID: 15c8a303-7a4e-453a-9ca1-0cb0e72e8033

[Mengping-Shawn]

Hi @ericonline ,

It's strange to see this happen suddenly, for only one user, without any updates to the app.

We will take a deep dive after we get the Session ID.

At the mean time, can you suggest the user try cleaning cache (PowerApps home page -> Open drawer from top left corner -> hit "Clear cache" under "HELP")? This will force redownloading and reinstalling the app.

[Mengping-Shawn]

Hi @Craig2 

Thanks for providing the session ID. We will take a look immediately.

[Mengping-Shawn]

You could also try the cleaning cache approach mentioned above before we have any updates from looking at your Session ID

[namnguyenkg]

I tried clearing cache, but it did not work