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JamesM
Level 8

Unable to pin App to Home - 'The notification platform is unavailable'

Not encountered this issue before. Trying to pin an App to Home, and got the error "The notification platform is unavailable". The session is 

Session ID: fd49bc1d-f2ac-4b67-a536-fdce213e8f58 just in case anyone at Microsoft wants to look into this. 

 

I'll keep playing around with it, unless anyone has encountered this before. 

 

Cheers, 

James. 

2 REPLIES 2
Community Support Team
Community Support Team

Re: Unable to pin App to Home - 'The notification platform is unavailable'

Hi @JamesM ,

Could you please share a bit more about your issue?

Do you mean that the error message would show up when click Pin to Home" option within PowerApps Mobile App in your Mobile device?

Further, which mobile device do you use? iOS device or Android device?

 

I have made a test on my side (on my iOS device, the version of iOS device is 12.1.4), and don't have the issue that you mentioned. Based on the error message that you mentioned, I suppose that you do not enable Notification functionality for PowerApps Mobile App in your mobile device.

Please check if you have enabled the Notification functionality for PowerApps Mobile App in your mobile device. If not, please enable this functionality for PowerApps Mobile App in your mobile device, then check if the issue is solved.

 

More details about enabling notification functionality for app in your mobile device, please check the following article:

https://support.google.com/android/answer/9079661?hl=en

https://www.imore.com/how-customize-notification-center-iphone-and-ipad

 

In addition, please also check if the version of your Mobile device is the latest version, if not, please consider take a try to upgrade it to the latest version, then try it again, check if the issue is solved.

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Administrator
Administrator

Re: Unable to pin App to Home - 'The notification platform is unavailable'

Thanks for posting in the community @JamesM - are you still experiencing this issue?

 

@TopShelf-MSFT 

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