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Brank
Level 8

[Urgent] Error while trying to install On-premises data gateway

Hello I have problems with installing the on-premises data gateway, I had this gateway installed but I needed to uninstall it because it was giving me problems, now when I try to install it again it throws the next error.

image.png

 

 

Please, I need a solution for this because production environment is stopped because of this.

 

Regards,

4 REPLIES 4
VincentM
Level: Powered On

Re: [Urgent] Error while trying to install On-premises data gateway

You need to activate the on premise service in the windows services.

Community Support Team
Community Support Team

Re: [Urgent] Error while trying to install On-premises data gateway

Hi @Brank,

 

The error message translate into the following message:

No se puede iniciar el servicio PBIEgwService en el equipo
Ei servicio no respondio a tiempo a la solicitud de inicio o de control

====

Can not start the PBIEgwService service on the computer
The service did not respond in time to the start or control request

As suggested by @VincentM, please open Services.msc (just type services.msc in the search box, then press enter), check to see if the following service is running:

74.PNG

If not, click to Start this service and then check to see if issue could be resolved.

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Brank
Level 8

Re: [Urgent] Error while trying to install On-premises data gateway

I tried to do what you said but I dont have that service because I uninstalled the on-premise gateway and this problem is happen when I try to install it again.

 

Well, the solution I did it was to don't depend on the on-premise gateway and get all data from an API.

 

Regards,

JulioChamorro
Level: Power Up

Re: [Urgent] Error while trying to install On-premises data gateway

Please explain how to apply the solution

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