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Helper II
Helper II

Adaptive Card - "Unable to reach app. Please Try again"



We have an invoice approval PowerApp that sends adaptive cards to users for approval of the invoice.


Suddenly today a couple of users and only a couple of cards are not allowing the user to action:



No changes have been made to the flow since production a few months back.


Any particular reason for this starting to occur?



Community Support
Community Support

Hi ARAlmac,


Is the issue solved? it is very weird, my recommendation is to open a support ticket.






Apologies only getting back around to this now and I appreciate the response!


It is still occuring but on a very scarce basis.

The fix is just to re-send the adaptive card back out again for that record and the card actions after that.


Have you seen any more scenarios of it?..


I will be sure to mention it in my next support case with Microsoft



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