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ARAlmac
Helper II
Helper II

Adaptive Card - "Unable to reach app. Please Try again"

Hi,

 

We have an invoice approval PowerApp that sends adaptive cards to users for approval of the invoice.

 

Suddenly today a couple of users and only a couple of cards are not allowing the user to action:

ARAlmac_0-1614005168597.png

 

No changes have been made to the flow since production a few months back.

 

Any particular reason for this starting to occur?

 

Thanks

2 REPLIES 2
FCGALLEG
Community Support
Community Support

Hi ARAlmac,

 

Is the issue solved? it is very weird, my recommendation is to open a support ticket.

 

Thanks,

Javier

@FCGALLEG 

 

Apologies only getting back around to this now and I appreciate the response!

 

It is still occuring but on a very scarce basis.

The fix is just to re-send the adaptive card back out again for that record and the card actions after that.

 

Have you seen any more scenarios of it?..

 

I will be sure to mention it in my next support case with Microsoft

 

Aaron

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