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Add Common Data Service

I am brand new to PowerApps (about a week in to using it) and am attempting to edit the Service Desk Template to utilize for our team. I'd like to be able to input a flow that sends out an email to the assignee. I found a video ( showing how to do so, but I can't seem to figure out how to add the Common Data Source data connection to a preexisting app template. When I click add data source, the Common Data Source option is not available to me. Is there something I'm missing or does anyone have any tips on how to connect this?


Thank you!

Community Champion
Community Champion

Hi @Anonymous


In order to connect to CDS, you got to connect it from


When you click on Connection (in PowerApps) it will direct you to Web Apps.

It is here you

- select your environment (defaults environment does not allow for CDS, please take note)

- create your environment or necessary (I am not familire with SPL Acc)

- At the left pane, bottom, look for Comon Data Services -> Entities, and then continue to ..


Hope this helps.

TQ and G9

Frequent Visitor

Do you happen to know, i am also using the service desk template.

I would like to send an email when a user clicks on the ASSIGNEE on the Assign to page.

I edited the powerapp excel file to only display 3 users. But in power apps it only allows me to configure SEND EMAIL to the top user. Any idea how to edit this for the remaining user on my assign to page?



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