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Advocate II
Advocate II

Add Media from Camera Crashes App

Hi all,


I have been experiencing problems with loading images into a collection, taken with the "Addmediabutton" control. The error results in a crash. This has happend on multiple devices, but android (kitkat and pie tested) and iOS (12+). Sometimes the app crashes as soon as you return from the native camera app, other times you can take some pictures before a crash, and in rare instances I can add "infinite" (10+) pictures without a problem.

Is this a bug or am I running into some limitations of the platform or my devices?

Session ID: f59c151b-fc2d-4d62-9712-ad7999902f22
PowerApps 3.19075.21


Best regards


Accepted Solutions
Advocate II
Advocate II

After the latest powerapps update I'm not experiencing the issue anymore 🙂

View solution in original post

Dual Super User III
Dual Super User III

Since it covers several different platforms I would suspect that you are running into an issue with the amount of memory available to store collections, media, and variables in local storage in PowerApps.  Here's an article that talks about some of the storage limits in PowerApps.

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Hy Kryger,


Looks like your session id was from an authoring (Studio) session. 

Can you clarify if the crashes are occurring in the Studio, the player (web player or mobile players), or both?

I do see that there was an error in that authoring session, but it doesn't look like a crash.

Could you also get a player session id, if it's not too much trouble? (Directions can be found HERE.)


Also, thanks for reporting this issue in the first place!


- Paul C.
Software Engineer on PowerApps

I have thought of that as well, but the oldest phone we are testing are crashing less, than some of the newer phones with 3 times the memory (of course it might be related to the OS).

Thank you for the article link, it shed some light on the processes happening in the background.



The crashes are only happening in the mobile app, both on iOS and android. It only occurs when returning from the native camera app, not when adding a file from the filing system.

I haven't tried it on desktop, since I don't have a webcam connected.


Session id's:

1. 53216661-2ab2-4fd1-99de-2f05f6cc5d0a (Crashes almost always)
2. 4e4a176d-2f64-4226-93c6-ab7e508a4c73 (Crashes after a couple of pictures, but still random)
3. 69ecb8bc-4898-46a0-8709-6b8fbb67c4ea (Never crashes)

Thanks for the session ids! This should help our investigation. Smiley Very Happy

- Paul C.
Software Engineer on PowerApps
Advocate II
Advocate II

After the latest powerapps update I'm not experiencing the issue anymore 🙂

View solution in original post

Not applicable

I’m experiencing the same problem with iPhones XR running latest iOS. 
It freezes after selecting “use photo”. 
then you have to kill the app. 

please help 

Hi there, 

I’m encoutering the same issue. The app crashes everytime i want to use the camera photo. I’m using an Iphone 7, with the latest Powerapp version. The app works fine when I add anything except using the camera photo of my phone. Please help.

Paul - do you have a solution for this please - take a photo and use the photo crashes the power app and it seems to really mess up the gallery on the app when it crashes.

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