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jimmart
Helper II
Helper II

Add comment button not showing on Customer portal for portal comments

Hi Guys,

 

I am not able to make the add comment button show up, I have tried numerous suggestions on the internet however have had no luck. I am using an authenticated user and can see all the portal comments created on the case however there is no way for me to add a comment. Below are the permissions that I have for authenticated users.

jimmart_3-1654108214016.png

 

and the Form Metadata option for adding comment is also set to true.

jimmart_4-1654108229534.png

 

Is there anything that I am missing? Here is what the current portal looks like. 

 

jimmart_5-1654108251563.png

 

Not sure if this is the culprit but editing the timeline comes up with this error.

jimmart_6-1654108297256.png

 

Does anyone know how i can enable it? Ive made sure that portalcomments has communication and collaboration enabled for notes.

 

 

Also on a sidenote is it possible to have the Load More comments button show all comments instead of it showing 1 by 1 comments. Thanks

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