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EveNyl
New Member

Adding a chat to Help Desk app

I'm new with PowerApps and would love to ask for your help on configuring chat feature to existing Help Desk canvas app. 

 

I succeeded to deploy prebuilt  Help Desk app and modify it for our teams needs, but... We would like to add a simple chat to the ticket view, so service desk could ask some additional questions from customers. Right now we use the description text box, but how that feature can be replaced or enhanced witht a turn-based chat view? The app is connected to a SharePoint list, fyi.

 

Thank you for helping!

1 ACCEPTED SOLUTION

Accepted Solutions
pawanjajoo
Resolver I
Resolver I

Hi @EveNyl ,

 

You can either host your PowerApps in Teams, so that it can leverage the Chat feature from Teams. Refer this article: https://www.c-sharpcorner.com/article/adding-a-powerapps-app-to-ms-teams/

 

Or if you want the chat feature in the app itself then refer this article https://www.about365.nl/2019/05/23/create-a-powerapps-chatbox-to-communicate-about-sharepoint-items/

 

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2 REPLIES 2
eka24
Super User III
Super User III

This video from Shane Young should help you;

https://youtu.be/b8iz1ar1I4E

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pawanjajoo
Resolver I
Resolver I

Hi @EveNyl ,

 

You can either host your PowerApps in Teams, so that it can leverage the Chat feature from Teams. Refer this article: https://www.c-sharpcorner.com/article/adding-a-powerapps-app-to-ms-teams/

 

Or if you want the chat feature in the app itself then refer this article https://www.about365.nl/2019/05/23/create-a-powerapps-chatbox-to-communicate-about-sharepoint-items/

 

---
Please click "Accept as Solution" if my post answered your question so that others may find it more quickly. If you found this post helpful consider giving it a "Thumbs Up."

View solution in original post

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