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SaWu
Impactful Individual
Impactful Individual

All PowerApps support tickets now with only Minimal Severity?

Hello

Please be so kind as to read my full post before responding.
Thank you for your consideration.

Recently, the ticket submission system via admin.powerplatform.microsoft.com seems to have dropped all Severity options except minimal.
image.png
I checked this at the time of writing, 2019-06-14, 00:13 CEST.

  1. I am assuming that the support via tickets to MindTree, which hasn't turned out be useful for me except in 1/8 instances anyway, is now basically dead?
  2. Or is there another meaning to apparently categorising PowerApps/Flow issues that prompt me to actually submit a support ticket as "Minimal - business can function, but there a minor impediments"?
  3. There seems to be also a new notification for Partners to submit tickets & requests in the Partner Center
    https://docs.microsoft.com/en-us/partner-center/
    Is this the where we should be submitting tickets/requests now?


Thank you,
    Sa Wu.

1 REPLY 1
v-yutliu-msft
Community Support
Community Support

Hi @SaWu ,

I've made a similar test and found that:

1)PowerApps/Flow issues can only choose Minimal Severity, but others have other choices

2)I think that might be determined by product, not apparently categorising PowerApps/Flow issues.

3)If you are a Microsoft partner or delegated admin, you should ask foe help in Partner Center.

If you encounter problems with a Microsoft service or with Partner Center, you can escalate to Microsoft for help, and track the issue until it's resolved.

 

Here's doc about support of PowerApps for your reference:

https://docs.microsoft.com/en-us/partner-center/

https://docs.microsoft.com/en-us/power-platform/admin/get-help-support

 

 

 

 

Best regards,

Community Support Team _ Phoebe Liu

Community Support Team _ Phoebe Liu
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