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bbar0121
Advocate IV
Advocate IV

App Stopped Working, Refresh your Browser.

Multiple apps are not working for me and others in both chrome and IT.  Here are some Session IDs

Session ID: cef41bba-0793-4a6d-9e52-8749bbf8dc68

Session ID: eb690fd9-52a8-4ddc-8495-1878e906070d

Session ID: 5cdc544a-6212-46b3-ac5d-4c8989007de0

1 ACCEPTED SOLUTION

Accepted Solutions

Restarting browser didn't work.  Not sure what the issue was but my apps started working the next day.

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8 REPLIES 8
v-xida-msft
Community Support
Community Support

Hi @bbar0121,

Could you please share more details about your issue?

If you could provide more details about your issue, we would provide a proper workaround for you.

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Restarting browser didn't work.  Not sure what the issue was but my apps started working the next day.

View solution in original post

ericonline
Community Champion
Community Champion

I have multiple users reporting this issue over the past couple days in both Chrome and IE. Because they are field employees, its challenging to track them down in front of a computer to pull Session ID's. 

So far, I've instructed them to: 

  • Restart browser
  • Clear Cache (which is not a fun thing to do because you lose all your tab-completion in the address bar, among other inconveniences such as saved passwords, etc.)

What is the fix for this issue? What is the root cause? This issue has popped up for various users at various times. @powerapps Team, please provide some insights.

Thank you

@ericonline, if you could provide the app id for me, we could look it up that way to see what the issues are.

 

Thanks

Cherie

ericonline
Community Champion
Community Champion

Hi @cherie. Thank you very much for the offer. I was able to track this user down. Via Skype, we flushed the cache going 4 weeks back. This cleared the issue in Chrome and ODDLY ENOUGH, it cleared the same issue user was seeing in IE. 

I'd like to recommend that PowerApps Team adjusts/enhances the error message from: 

"This app isn't working. Refresh your browser or try again later", to include: 

"...try clearing your cache...".

Thank you

 

 

 

Thanks for letting me know. If you are able to share the app id, I would still appreciate it as it could help us fix the issue or display the correct error messaging.

ericonline
Community Champion
Community Champion

ca7fe54d-ae94-42fd-9c42-b166c12f37b8

Thank you so much for providing the app id! We actually have a fix coming in for this particular issue and it should be deployed by the end of year/early next year.

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