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Frequent Visitor

App crashing on iOS devices

Our app works fine in browser, works fine on Windows 10 PowerApp, and works fine on Android devices. However, it keeps crashing randomly on iOS devices. We are unable to figure out why as of yet but suspect it has something to do with taking images and saving them to the local collections prior to submitting them to the AzureBlobStorage.


To test, we created a simple sceen with Media -> Add Picture component, and found it will randomly crash:


  1. Click on Add Picture (app)
  2. Click on Take Photo (iOS)
  3. Point and take a picture (iOS)
  4. Click on Use Photo (iOS) 

Already tried reloading the app, clearing the cache, republishing, etc. Used different model of IPhones to test, including the IPhone 10.

Step #4 is where it crashes, after clicking on Use Photo. It does not crash always but does at lease every second time. we attempt to perform steps above.




@Anonymous and @AshleyC  We currently investigating with high priority, able to provide fix soon,

Not applicable


Any update?

Sorry we still don't have an update on this.

Helper I
Helper I

I am having a similar issue on iOS.  In my case I am able to take a picture with the iOS native camera applicaiton, but when I select "Use Photo" the loading spinner comes up (which I don't turned on for any of my screens) and the app restarts back to first screen.  Force closing PowerApps doesn't help.  But I have noticed if I do a hard reboot of my iPhone and then go back into PowerApps it seems to work OK for a while, with the issue reappearing at some random future time.

Not applicable

Having the same issue only in iPhones devices. 
Any update yet ? 

Advocate II
Advocate II

@claudiosvcc @sriniD

Any Update? This is still happening with our apps.

Frequent Visitor

3 years later and this is still happening. No updates to this thread. 😞

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