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App loads in chrome but says loading in IE and Edge

Hello,

 

Some of our users report that the apps keep giving the message loading in IE and Edge but work fine in Chrome, Can someone help.

 

Thanks,

3 REPLIES 3
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Community Support
Community Support

Re: App loads in chrome but says loading in IE and Edge

Hi @ck25415 ,

 

What is the error message that they receieve? 

 

Regards,

Mona

Community Support Team _ Mona Li
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Re: App loads in chrome but says loading in IE and Edge

Hello @v-monli-msft ,

 

They dont see any error message, the app keeps loading but never loads in IE.

 

Thanks,

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Microsoft
Microsoft

Re: App loads in chrome but says loading in IE and Edge

Hey @ck25415,

  I'm sorry to hear that some of your users are running into an issue loading apps on IE and Edge. Is it possible for your users to provide us with some session IDs?

 

  They should be able to get them from the loading screen by holding down Alt and right-clicking on the loading screen. This should bring up a small context menu with a button labelled "Session details" that they can click. After they click on that button, their session ID will be displayed. That information can help us track down what's causing your users' apps not to load.

 

  Thanks,

    Maxwell

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