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prashsub
Level: Powered On

App not loading after Version Upgrade

 My current functional app version is 3.19104.33
 
I made some minor changes and tried re-publishing the app last year with version 3.19111.28 and the app stopped loading and got stuck at loading screen.
 
Subsequently, I reverted to the original version 3.19104.33 last month, and tried re-publishing the app again this month to version 3.19123.15
Unfortunately, again the app gets stuck on loading screen on web and mobile. Can someone guide on any chang elog between these versions so we can at least know where to start troubleshooting? The app works fine in the edit mode.
 
@sridutt @v-xida-msft 
@ please can you help me on this? I observed a similar issue on these versions reoorted in the past, and maybe you have some insight?
2 REPLIES 2
Community Support Team
Community Support Team

Re: App not loading after Version Upgrade

Hi @prashsub ,

Do you mean that your app of 3.19104.33 version can work well when you edit, but can not work well when you play?

122.PNG

 If so, I suggest you firstly choose "edit".

Resave and republish this app to the latest version.

And then play the again.

(The odd version may lead to this problem.)

If it doesn't work, you could clean your browser's cache, update it to the latest version and try again.

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Spsupport
Level: Powered On

Re: App not loading after Version Upgrade

Hi!

same problem here.

My last working version is on: 3.19121.12.

I tried re-save and re-publish with but the app is"freezed" via web and mobile but ok in powerapps studio

I tried version 3.19123.15 but also with more recent version: 3.20013.29, the only solution was to restore with 3.19121.12.

 

Please help!

 

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