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franciscogrimi
New Member

Application is rebooting when trying to take a photo or attach a picture from gallery

We have 2 issues with some kind of mobile phones:

1. Using a Motorola G7 Play mobile phone, the application is rebooting when trying to take a photo.

2. Using a Xiaomi Redmi 7A, the application is rebooting when trying to take a photo or attach a file from the gallery.

We need some feedback please to solve this issue.

 

2 REPLIES 2
Erlandcrf
Microsoft
Microsoft

Hello @franciscogrimi 

 

Thanks for bringing this to our attention.

Were you able to confirm that this reboot issue it's only happening with this 2 devices? With IOS the issue is not happening?

Also, how big is this App, for example, if you try to create a new App that will only contain the Photo component, does it behaves the same with the affected devices?

If that's the case, I would highly recommend to submit a support ticket to get our team looking into this in details as there could be multiple factors affecting the performance of the App. For that I would recommend you to enter the SessionId for both mobile devices and if possible a short vide with the repro of the issue.

 

Thanks.

Good day!

I'm having the same issue at the Xiaomi Redmi Note 7. The only user (of 800), who still can't attach or make photos.

Turning off "Optimize images..." doesn't help

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