Showing results for 
Search instead for 
Did you mean: 
New Member

Application is rebooting when trying to take a photo or attach a picture from gallery

We have 2 issues with some kind of mobile phones:

1. Using a Motorola G7 Play mobile phone, the application is rebooting when trying to take a photo.

2. Using a Xiaomi Redmi 7A, the application is rebooting when trying to take a photo or attach a file from the gallery.

We need some feedback please to solve this issue.



Hello @franciscogrimi 


Thanks for bringing this to our attention.

Were you able to confirm that this reboot issue it's only happening with this 2 devices? With IOS the issue is not happening?

Also, how big is this App, for example, if you try to create a new App that will only contain the Photo component, does it behaves the same with the affected devices?

If that's the case, I would highly recommend to submit a support ticket to get our team looking into this in details as there could be multiple factors affecting the performance of the App. For that I would recommend you to enter the SessionId for both mobile devices and if possible a short vide with the repro of the issue.



Good day!

I'm having the same issue at the Xiaomi Redmi Note 7. The only user (of 800), who still can't attach or make photos.

Turning off "Optimize images..." doesn't help

Helpful resources

PA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

Power Query PA Forum 768x460.png

Check it out!

Did you know that you can visit the Power Query Forum in Power BI and now Power Apps

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Carousel April Dunnam Updated 768x460.jpg

Urdu Hindi D365 Bootcamp

Dont miss our very own April Dunnam’s The Developer Guide to the Galaxy! Find out what the Power Platform has to offer for the traditional developer.

Top Solution Authors
Top Kudoed Authors
Users online (1,929)