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Advocate IV
Advocate IV

Apps Won't Load on Android Device

First off, it runs fine on my iPhone. Loads up in just a few seconds. On my android, it never finishes loading. I have tried different accounts, apps, etc... I have reinstalled PowerApps, and I have tried launching my PowerApps and they download fine, but it just continues to load forever with the 4 dots, the name, and the icon. I have tried launching with sample apps, and my apps but none seem to work. They worked in July when I had last tested them, but now they are not working. I have a Galaxy S7 Edge.


Accepted Solutions

I found the problem. It was because my phone is own PowerSaving mode. I'm not sure why that is the case, but it is.

View solution in original post

Not applicable

Hi Alerts_OM_USA ,


I had the same issue when IT pointed out that it may be relating to the internet connection you are using.

In my case, the app involved pulling data from a SharePoint list on the intranet and feeding it back there. However, I was not connected to our company network but instead used a 'guest access' - perhaps this may be related.

Community Support
Community Support

Hi Alerts_OM_USA,


I don’t have a Galaxy S7 Edge to test this issue on my side. Do you have other Android devices? Could you try to open apps on a different Android device to see if it will work on your side?

As @Anonymous suggested, please check your Network.

If you are still having the issue, please provide you Session ID. I will help involve someone to look into it.


Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

I'm not on the company Wi-fi, but my iPhone works with it, and Dynamics 365 works with it. I tried it on 2 other Android devices and it works. My Session ID is: 5d4916a5-716b-0bfa-eaa1-015604645984

Regular Visitor

I have a Samsung Galaxy S7 Edge and had no problem installing my app. I downloaded PowerApps, connected fine to it, then I was able to pin the app to Home. Is this how you are trying to load yours?

I found the problem. It was because my phone is own PowerSaving mode. I'm not sure why that is the case, but it is.

View solution in original post

New Member

I have the same problem. App is not opened on android 5.

Is it possible to fix?

Session: 5eead22a-5dbd-46f58122-a77227aa662


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