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Helper II
Helper II

Authentication Loop Issue

We developed an app that we will push via the web player but users will access on their phones (most have personal devices so we cannot require them to download the app).  


The app has connection to a SharePoint List and Office365Users.


When users are testing they keep getting asked to Authenticate over and over again.  Some do not experience this if they go incognito in Chrome on their mobile browser.  Some users are also only getting a white screen.


Without resolving this, we cannot push this out.  Any pointers are greatly appreciated!


Hi @Amghost ,

Sorry - been offline for a while.

If you are using the app, it should not be an issue. I have it downloaded on private Android phone and tablet as as long as you sign in, it has always worked without problems. As I related earlier, authentication is the least of your issues on the app browser. 

Have you tried the app on your phone?

Frequent Visitor


im having the same issue only on iOS.

when the app URL or app from PowerApps open it ask to authenticate like 5 times then users are able to open the app.

is there a solution for this ? 


Thank you 


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