cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
beebul
Advocate III
Advocate III

Authentication for user forms - nightmares!

I've just launched a range of forms for staff members to use and they can't access them. they're getting looped authentication issues. We're located in Australia.


This needs to be resolved or we will just stop using this product for good. By the way just HOW many times does Microsoft require someone to sign in - it's ridiculous.. 

 

I can't deal with all our hundreds of users individually - for example getting them to add *powerapps.com to trusted zone - these forms used to work fine.

 

Here are some of the errors.error_msg.jpg

 

Sign in required

A missing cookie prevented sign in for one of your services. To avoid signing in for each additional service, make sure third-party cookies are allowed in your browser. For Safari, disable "Prevent Cross-Site Tracking" in the "Privacy and Security" section of settings. 

Sign in attempt failed. Error from ADAL.js: Error opening popup (Popup Window is null. This can happen if you are using IE)

 

Sorry, there's been a disconnect (not kidding, right!)

We can't find the page you're looking for. Please verify the link and try again.


And another...

Unable to obtain access token for resource 'https://service.powerapps.com/'. Error from ADAL.js: login_required (AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com).

1 ACCEPTED SOLUTION

Accepted Solutions

Well it all comes down to trusted sites being manually added to IE to fix IE and Edge issues and Third Party Cookie exceptions being added to Chrome and Firefox.


For example if you want your users to be able to be able to use PowerApps and Microsoft Forms in Google Chrome without issue you need an organisation-wide policy to allow chrome to accept the following 3rd party cookies.

 

Chrome

login.microsoftonline.com

forms.office.com

apps.powerapps.com

powerapps.com

microsoftonline.com

 

However - I think that this needs to be communicated better on the Microsoft side – because lets say a person works on a form for a month and then rolls it out to an organisation and no-one else can load the form, that is a problem.


The error messages need to be more descriptive, for example, an error message that says “Sorry there has been a disconnect” doesn’t help me or the user… also in MS Forms when "forms.office.com" cookies is blocked the form loader just spins around forever and nothing happens, this is poor communication from the application side... how do you think our users are meant to report problems with no feedback from the application?


There needs to be clear messages ON SCREEN that say “We are having problems loading this content because your browser is blocking cookies – please contact your helpdesk”... or some such and then a link to a page that shows exactly what is required for all the main browsers.

 

I think this is actually a problem that needs work on the Microsoft side - because out-of-the-box browsers such as Firefox will not accept any third-party cookies by default.. so you are going to find lots of your customers having problems in the future.

Again we can't expect all of our thousands of users to have this knowledge in order to fill in a form!

View solution in original post

11 REPLIES 11
beebul
Advocate III
Advocate III

Just an update on this issue - it only seems to be a problem with the PowerApps PLAYER not the PowerApps studio.. We can edit the form in a browser that can't play the same form.

 

We are located in South Australia.

v-monli-msft
Community Support
Community Support

Hi @beebul ,

 

Did you mean that this issue only happens in IE/Edge and not in other web browsers? Have you tested with another network environment?

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

No. All browsers have issues, just different error messasges.


I've been told it comes down to trusted zones needed to be added on IE - which fixes IE and Edge and third party cookies - or an exception for PowerApps. But this is an organisational change needs to be rolled out to our thousands of users and I first have to convince our IT department... which is not going to be easy. We can't expect our users to have to each manually configure their browsers just to fill a form in!


This could potentially be a show-stopper for us - and I may even just have to stop using PowerApps.

Well it all comes down to trusted sites being manually added to IE to fix IE and Edge issues and Third Party Cookie exceptions being added to Chrome and Firefox.


For example if you want your users to be able to be able to use PowerApps and Microsoft Forms in Google Chrome without issue you need an organisation-wide policy to allow chrome to accept the following 3rd party cookies.

 

Chrome

login.microsoftonline.com

forms.office.com

apps.powerapps.com

powerapps.com

microsoftonline.com

 

However - I think that this needs to be communicated better on the Microsoft side – because lets say a person works on a form for a month and then rolls it out to an organisation and no-one else can load the form, that is a problem.


The error messages need to be more descriptive, for example, an error message that says “Sorry there has been a disconnect” doesn’t help me or the user… also in MS Forms when "forms.office.com" cookies is blocked the form loader just spins around forever and nothing happens, this is poor communication from the application side... how do you think our users are meant to report problems with no feedback from the application?


There needs to be clear messages ON SCREEN that say “We are having problems loading this content because your browser is blocking cookies – please contact your helpdesk”... or some such and then a link to a page that shows exactly what is required for all the main browsers.

 

I think this is actually a problem that needs work on the Microsoft side - because out-of-the-box browsers such as Firefox will not accept any third-party cookies by default.. so you are going to find lots of your customers having problems in the future.

Again we can't expect all of our thousands of users to have this knowledge in order to fill in a form!

Anonymous
Not applicable

Hi @beebul I'm very sorry you experienced this frustrating issue but I appreciate you making us aware of this. I will review with the team 

 

@Anonymous 

AndrewSmith84
Helper I
Helper I

I had this issue today for a user, this is on IE11 on Windows 10 1903 (17763)

 

Internet Option > Advanced > Restore default settings > Reset > Tick for personal and then re-launch IE and the app works fine.

 

Thanks

Works for individuals, we have hundreds of users and they could be using IE, Edge, Chrome or Firefox.

 

We're not the IT department and you shouldn't need to manually fix the machine of every person that potentially might use your apps.

 

 

Deleted Post

nishantrana
Helper II
Helper II

This should also help

https://tinyurl.com/y8lzcyme

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

  It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd. at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3rd, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!       Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪🌠

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

March User Group Update: New Groups and Upcoming Events!

  Welcome to this month’s celebration of our Community User Groups and exciting User Group events. We’re thrilled to introduce some brand-new user groups that have recently joined our vibrant community. Plus, we’ve got a lineup of engaging events you won’t want to miss. Let’s jump right in: New User Groups   Sacramento Power Platform GroupANZ Power Platform COE User GroupPower Platform MongoliaPower Platform User Group OmanPower Platform User Group Delta StateMid Michigan Power Platform Upcoming Events  DUG4MFG - Quarterly Meetup - Microsoft Demand PlanningDate: 19 Mar 2024 | 10:30 AM to 12:30 PM Central America Standard TimeDescription: Dive into the world of manufacturing with a focus on Demand Planning. Learn from industry experts and share your insights. Dynamics User Group HoustonDate: 07 Mar 2024 | 11:00 AM to 01:00 PM Central America Standard TimeDescription: Houston, get ready for an immersive session on Dynamics 365 and the Power Platform. Connect with fellow professionals and expand your knowledge. Reading Dynamics 365 & Power Platform User Group (Q1)Date: 05 Mar 2024 | 06:00 PM to 09:00 PM GMT Standard TimeDescription: Join our virtual meetup for insightful discussions, demos, and community updates. Let’s kick off Q1 with a bang! Leaders, Create Your Events!    Leaders of existing User Groups, don’t forget to create your events within the Community platform. By doing so, you’ll enable us to share them in future posts and newsletters. Let’s spread the word and make these gatherings even more impactful! Stay tuned for more updates, inspiring stories, and collaborative opportunities from and for our Community User Groups.   P.S. Have an event or success story to share? Reach out to us – we’d love to feature you!

Top Solution Authors
Top Kudoed Authors
Users online (5,966)