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Auto assign tickets

Dears, 

 

Please need help in auto assigning tickets, Thanks
for example in category set to Server in Createnewticket form

Auto Assign it to User4@example.com in Editticket form

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Re: Auto assign tickets

Hi @AhmadHammoud85 ,

 

I assume Category is dropdown field and Assigned to is the text field in your canvas app. if my assumption is correct then you can achieve the requested functionality as below:

 

onChange property of Dropdown write expression as :

 

Switch(dropdown1.selected.value,"Server",Set(varAssignedTo,"UserServer@email.com","Printer",Set(varAssignedTo,"UserPrinter@email.com",.............)

you can add as many as required.

 

In the Text property of Assigned to component set it as varAssignedTo.

 

-------------------------------------------------------------------------------------------

if this answers your question mark it as verified and give it a thumbsup

Regards,

Pavan Kumar Garlapati

View solution in original post

2 REPLIES 2
Highlighted
Responsive Resident
Responsive Resident

Re: Auto assign tickets

Hi @AhmadHammoud85 ,

 

I assume Category is dropdown field and Assigned to is the text field in your canvas app. if my assumption is correct then you can achieve the requested functionality as below:

 

onChange property of Dropdown write expression as :

 

Switch(dropdown1.selected.value,"Server",Set(varAssignedTo,"UserServer@email.com","Printer",Set(varAssignedTo,"UserPrinter@email.com",.............)

you can add as many as required.

 

In the Text property of Assigned to component set it as varAssignedTo.

 

-------------------------------------------------------------------------------------------

if this answers your question mark it as verified and give it a thumbsup

Regards,

Pavan Kumar Garlapati

View solution in original post

Highlighted
New Member

Re: Auto assign tickets

@PavanKumarThanks for your prompt replay

in my case:

Form1 Createticket: Category type is a combobox in a card 

Form2 Edit Ticket: Assigned to also combobox in a card and searchable to get emails 

Can we set the assigned to values on change to the list in sharepoint?

 

Aprreciate your help

Regards,

 

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