I have a powerapp form associated with a sharepoint list that will not load after publishing since 6/18/2018. Seems like it started happening when I started to see the spinner for loading. I cannot make any changes and must roll back to a version published 5/7/2018. Loads fine in studio but will not load when a user clicks on sharepoint list link.
Will not load in ANY browser after publishing as of Monday
Opened support Ticket #10568162 since no response yesterday using this board
Thanks all - our team are in the process of investigating this issue, I'll provide updates as soon as they are available.
We have identified the issue are in the process of preparing a fix for this. This issue only happens if your custom form has a formula which accesses data in OnStart event. As a temporary workaround, you can move the formula from OnStart to SharePointIntegration.OnView/OnEdit/OnNew events.
We expect the fix to be released by end of day today/early tomorrow morning.
I'm preparing to rollout a PowerApp to ~700 internal users. When there are issues like the one brought up in this post, what is the protocol for:
There is no information that I could find in the documentation about debugging. I've heard "Fiddler" and "Chrome Dev Tools" tossed around here and there, but no formal tutorials on how to gather the necessary information from a malfunctioning app.
Please recommend some tools and methods so we can continue to evangelize PowerApps within our organizations and have successful rollouts.
Thanks for all your hard work,
@ericonline - First of all let me start with Thanking You for using PowerApps and evangelizing it in your organization and the community.
We suggest creating a support ticket if you have an outage affecting production scenarios. Support team has channels to escalate issues to engineering and can wake up people (including me) depending on the scope of outage.
We also suggest posting on the community because multiple users can describe their symptoms which helps us narrow down the issue faster and provide a fix. Even today, we were able to narrow down the issue faster via details provided in the posts.
In terms of debugging, there really are not much options around what you can do due to the nature of the product. A network trace using Fiddler or browser dev tools can sometimes let you see an error message which the UI may have hidden.
The best set of information to provide us is details around changes you made recently and get a Session Id from the session where your see the issue: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/get-sessionid
@ericonline, @skylitedave Thank you for your feedback, and your suggestion is good for having a blog post describing the support process in detail for PowerApps. We will take that as an action item to deliver - providing more details describing the process end-to-end.
If you need to file a support ticket to get Microsoft help for an PowerApps issue when you are stuck, or unable to resolve via Community forums help, this is the link to file from the PowerApps support portal: http://powerapps.microsoft.com/support/pro/ . The current submission form does not ask the severity, but we do want as much detail description of the issue as possible. As my colleague @sarafankit previously mentioned: the best set of information to provide us is details around changes you made recently and get a Session Id from the session where your see the issue: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/get-sessionid.
@Ying, I appreciate the guidance and professional response, thank you. I will work this into our internal workflow and look forward to the support post.
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