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stapes
Impactful Individual
Impactful Individual

Barcode Scanner not seeing QR Codes on Android Device

I am trying to scan QR codes using an Android device.

Have set Barcode Type to QR Code.

However - the Android Device (Alcatel. Android 8.1.0) is not recognizing them.

Am I missing something?

2 ACCEPTED SOLUTIONS

Accepted Solutions
timl
Super User
Super User

Hi @stapes 

A typical reason why barcode recognition fails is because the source camera lacks the 'auto foucs' capability that is required to capture the barcode with sufficient quality.

Can you check the specification of your Alcatel device to see if includes auto focus, or is there a setting that you can use to enable/disable this?

View solution in original post

stapes
Impactful Individual
Impactful Individual

@timl 

That's great. Explains why it worked before and not now.

Unfortunately, the Alcatel Camera Controls are unfathomable and the online manual is useless, looking more like a sales brochure.

View solution in original post

2 REPLIES 2
timl
Super User
Super User

Hi @stapes 

A typical reason why barcode recognition fails is because the source camera lacks the 'auto foucs' capability that is required to capture the barcode with sufficient quality.

Can you check the specification of your Alcatel device to see if includes auto focus, or is there a setting that you can use to enable/disable this?

stapes
Impactful Individual
Impactful Individual

@timl 

That's great. Explains why it worked before and not now.

Unfortunately, the Alcatel Camera Controls are unfathomable and the online manual is useless, looking more like a sales brochure.

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