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ashleyAAS
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Blue Screen When Loading

My customized SharePoint form will not move past the blue loading screen. I tried restoring it to an older version I knew worked before, just in case. It still didn't load.

 

I tried it in Internet Explorer and Edge, and it works, but I need to use it in Chrome. Seems to be an issue with just Chrome. I also have other customized forms on the SharePoint site that will not work even though they haven't been changed recently and were working before. The standard forms do work though.

 

Loading Screen.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

Solution found! My company uses 2 factor authentication with this through the Microsoft Authenticator app. Since it was getting stuck at the initial load, and only for me, I tried deleting the app and downloading it again. There must have been something hanging it up there, because it now loads as it used to.

 

Tip: set up a second form of verification as well (ex. phone number). You can do this, and set up the Authenticator app as well, through myprofile.microsoft.com under Additional Security Verification.

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13 REPLIES 13

@ashleyAAS 

Have you tried clearing your browser data in Chrome?

Also, I would try to open the site in an in-private session to verify that it is in fact working in Chrome (as it should be).

 

I hope this is helpful for you.

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@RandyHayes 

 

I have tried both of these suggestions as well, but they didn't resolve the issue.

@ashleyAAS 

Do you have the ability to try this from another computer?  If so, I would try that to at least isolate that the issue is on your computer/browser and not an issue with the App or the list.

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I had another user try, and they were able to get it to load on their computer. Mine still will not work, though.

@ashleyAAS 

Hmmm, sounds like it's at least localized to your computer.  You might also want to make sure there are no credential issues at play (if you're on Windows - check the Credential Manager).

Maybe then do a full clear on the cache and cookies and all the other items that might interfere.

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Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
Check out my PowerApps Videos too! And, follow me on Twitter @RandyHayes

Really want to show your appreciation? Buy Me A Cup Of Coffee!

I've tried this as well, but still no luck in getting it to move past the loading screen. Is there another setup I need to do with Chrome? It worked before, and I didn't change anything since the last time I used it. The other users have no issues, but we don't see any differences in browser setups.

@ashleyAAS 

You could try a brute force of uninstalling Chrome and all of its local files and settings and reinstall.

Usually going in-private will show issues with profile settings, but if you say it's the same, then I am to assume there is an issue with the core of the settings.

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Really want to show your appreciation? Buy Me A Cup Of Coffee!

I have had Chrome and its files completely uninstalled from my computer, but it is still having the same issue of not loading any of my custom forms.

@ashleyAAS 

Yikes!  Well the only other test I would try would be to log into your computer with a different profile - I don't know your setup, so not sure if that is an option.  But, if there is another account on the computer, or if you're on a domain, another account there - that would be the next test I would try.  

If that works, then there has to be something under your profile that is causing the issue - either a registry entry, credential manager issue, or something along those line.

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Digging it? - Click on the Thumbs Up below. Solved your problem? - Click on Accept as Solution below. Others seeking the same answers will be happy you did.
NOTE: My normal response times will be Mon to Fri from 1 PM to 10 PM UTC (and lots of other times too!)
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Really want to show your appreciation? Buy Me A Cup Of Coffee!

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