Call from PowerApp to Teams

[JhonatanOB1993]

Good evening, dear ones.

An inquiry, please.

Do you know how I could assign a ticket that is created from a PowerApps app and is anchored in Teams to a collaborator in the organization?

The process is as follows, first an external person fills in some data in an app form, then this data is recorded in Sharepoint and a correlative ID code is generated, the idea is that we add a screen in PowerApp with a message and two buttons. The message would be your ID number and the name of the person who should attend you. The first button is for you to directly call the person assigned to you for care.

Cheers,

A hug!

[v-bofeng-msft · Accepted solution]

Hi @JhonatanOB1993 :

Could you tell me:

• Do you want the user to send the ID of this record to the specified user through teams when submitting the form?

If so, you need to insert Flow in this apps,I'v made a test for your reference:

1\My data soruce:

2\My flow 

3\Add a form(Form1) control

DataSource

ListB

DefaultMode

FormMode.New

4\insert the flow

5\Add a button control and set it's OnSelelct property to:

SubmitForm(Form1);
Set(TheItem,Last(Sort(ListB,Modified,Ascending)));
'Button->PostamessageastheFlowbottoauser'.Run(TheItem.TargetPeople,"TicketID:"&TheItem.ID);
NewForm(Form1)

The Result:

Best Regards,

Bof

[JhonatanOB1993]

Hi, @v-bofeng-msft.

Thanks for your asnwer. That steps help me!

I have another question, please.

The scenario is when an external agent fills out the form and then ticket code is posted on team channel. If a back office clicks on tha ticket, the worker's name who will attend the ticket is returned on the agent's screen on teams app.

Thank you

[v-bofeng-msft]

Hi @JhonatanOB1993 :

  Sorry, I did not understand what you mean.

  I advice you to describe your needs in detail, and then consider creating a new thread for your new question.

Best Regards,

Bof