cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Connor55
Resolver I
Resolver I

Can't Open Model Driven Apps

I can create a model-driven app, but every time I try to open it - I get an error.

 

The requested record was not found or you do not have sufficient permissions to view it.

 
  • Timestamp: 1/9/2020 5:15:42 PM UTC
  • Service Request Id: c29177cf-9b60-4c42-9f6a-6176d8084599
Hide Technical Details
  • Tenant Id: 410addcc-0de7-4865-8028-7ac1a709acec
  • Url: https://org62d141bf.crm.dynamics.com
  • Organization Id: eb3f1c00-77c7-4d0c-8c2e-c5bcafd716ac
  • Type: Secondary
  • Unique name: org7a9feddb
  • Created on: 12/17/2019 11:44:17 PM
  • State: Enabled
  • Security Group: Not set
1 ACCEPTED SOLUTION

Accepted Solutions

Solved!

 

All of the security groups and user were already assigned to the apps when I went into the settings.  It seems like there's a bug that forgets this.

 

To solve, you just have to open the app in the My Apps page - not within powerapps - and it fixes the issue.

 

1. Select ellipses, select share.

2. Click on the My Apps link

3. Click on the app that isn't opening

4. Save & Publish

View solution in original post

6 REPLIES 6
poweractivate
Most Valuable Professional
Most Valuable Professional

@Connor55 

 

  1. Did you recently create this PowerApps Environment or Dynamics 365 Environment? If so, please wait another 30 minutes and try again.
  2. Navigate manually to https://org62d141bf.crm.dynamics.com and try to sign in. Do you get the same error?
    1. If so, the provisioning may have corrupted, so delete the environment and make a new environment.
    2. May need to make Power Platform support ticket to engage help from Microsoft on this in some cases.
    3. If you need to salvage the environment and it wasn't giving this error before and you have valuable data there, either check the Backups and restore a backup, or perhaps instead, please open a ticket with Power Platform Microsoft Support.

 

 

Finally, make sure the Model Driven App is published (not just saved, but saved and published) then retry.

It's happening on multiple environments.  I actually submitted a ticket, but haven't heard from anyone in a week.

 

Microsoft's support is TERRIBLE.  This forum has been exponentially more helpful than their own tech support.

poweractivate
Most Valuable Professional
Most Valuable Professional

@Connor55 

 

  1. Do you get this error even if you open a new browser tab and manually navigate to: https://org62d141bf.crm.dynamics.com/ ?
  2. Has https://org62d141bf.crm.dynamics.com/ (org id eb3f1c00-77c7-4d0c-8c2e-c5bcafd716ac) ever NOT thrown an error, or is this the first time it threw the error?
    1. About how long ago was this org last working properly, if ever?
  3.  When was tenant created (approx) of id 410addcc-0de7-4865-8028-7ac1a709acec
    1.  Or alternatively - was this tenant created within the last 7 days?
  4. When was organization (environment/instance) created (approx) of id eb3f1c00-77c7-4d0c-8c2e-c5bcafd716ac
    1. Or alternatively - was this org (env) created within the last 7 days?
  5. "multiple environments" - in tenant 410addcc-0de7-4865-8028-7ac1a709acec or across more than one tenant?
    1. Are there any environments in tenant 410addcc-0de7-4865-8028-7ac1a709acec that work at all or do they all give this error when manually navigating to the URL homepage?
poweractivate
Most Valuable Professional
Most Valuable Professional

@Connor55 

 

If all else fails, try this:

 

  1. Clear cache and cookies and try again
  2. Try a completely different browser and try again
  3. Try another machine or different device (if you can) from different network (different ISP if possible) - such as from your phone on a mobile browser while connected to LTE for internet rather than Wifi - and try again and see if this helps
  4. Try checking the permissions - and try from an Office 365 Global Admin (though you may already be one)
  5. Try from a different Global Admin user (create one, if you can - and if you have enough license seats - or temporarily give a user Global Admin just to test then revoke it quickly)
  6. Try again from the user that is the original owner of the Office 365 Subscription and/or the owner of the underlying Azure tenant.
  7. Try to back up the environment and see if this helps for some reason.
  8. Try to back up the environment then recover to that backup and see if for some reason this helps.
  9. Try to create a new environment on same tenant then shortly after, delete the environment and see if this changes something on the problem environment(s)
    1. Before deleting, see if you get that error - you may get it if the environment has just been created - see if the error ever goes away after a short while like 5-10 minutes, or sometimes 30 minutes or more - or if it does not ever go away even on new environment, make a note of this

If none of this works, you may really need to try and get in touch with someone from Power Platform support - if it did not work, try again or update the ticket saying you did not get a response and would like a response soon. 

poweractivate
Most Valuable Professional
Most Valuable Professional

@Connor55 

 

And also, try checking into this:

 

  1. Navigate to https://admin.powerapps.com
  2. Select your environment, especially the one(s) with issues.
  3. Does it say there's a CDS database provisioned? If so, is the version 9.1.0.10968 or later?
    1. Are you prompted to upgrade?
  4. Also, try going to Security tab (see SecTab.png screenshot)
  5. Then, Click "Assign security roles" - it should open in a new browser tab
    1. Do you still get the same error or do you see a list of users?
    2. Are there any users missing from this list compared to your Office 365 full list of users?
  6. Now, on the page that you clicked "Assign security roles" from (see SecTab.png screenshot)
    1. Try to add a user - preferably one that is missing from #5 subitem 2 above. If not, try adding any user.
    2. If it took the submission you'll get a green message (see SecTabSubmitted.png screenshot)
      1. In our experience, when we actually use this for its intended purpose which is to make users missing from the CDS users list but present on the tenant, to appear in CDS as well, it actually takes only a few seconds rather than a few minutes to do this, though you can wait a few minutes just in case.
  7. Does this resolve the error?

 

 

 
 

Solved!

 

All of the security groups and user were already assigned to the apps when I went into the settings.  It seems like there's a bug that forgets this.

 

To solve, you just have to open the app in the My Apps page - not within powerapps - and it fixes the issue.

 

1. Select ellipses, select share.

2. Click on the My Apps link

3. Click on the app that isn't opening

4. Save & Publish

Helpful resources

Announcements

Win free tickets to the Power Platform Conference | Summer of Solutions

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**

Celebrating the June Super User of the Month: Markus Franz

Markus Franz is a phenomenal contributor to the Power Apps Community. Super Users like Markus inspire others through their example, encouragement, and active participation.    The Why: "I do this to help others achieve what they are trying to do. As a total beginner back then without IT background I know how overwhelming things can be, so I decided to jump in and help others. I also do this to keep progressing and learning myself." Thank you, Markus Franz, for your outstanding work! Keep inspiring others and making a difference in the community! 🎉  Keep up the fantastic work! 👏👏   Markus Franz | LinkedIn  Power Apps: mmbr1606  

Copilot Cookbook Challenge | Week 1 Results | Win Tickets to the Power Platform Conference

We are excited to announce the "The Copilot Cookbook Community Challenge is a great way to showcase your creativity and connect with others. Plus, you could win tickets to the Power Platform Community Conference in Las Vegas in September 2024 as an amazing bonus.   Two ways to enter: 1. Copilot Studio Cookbook Gallery: https://aka.ms/CS_Copilot_Cookbook_Challenge 2. Power Apps Copilot Cookbook Gallery: https://aka.ms/PA_Copilot_Cookbook_Challenge   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: https://aka.ms/Copilot_Challenge_EarlyBirds if you would like to be entered in the challenge.   Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  @Dhanush 2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a

Your Moment to Shine: 2024 PPCC’s Got Power Awards Show

For the third year, we invite you, our talented community members, to participate in the grand 2024 Power Platform Community Conference's Got Power Awards. This event is your opportunity to showcase solutions that make a significant business impact, highlight extensive use of Power Platform products, demonstrate good governance, or tell an inspirational story. Share your success stories, inspire your peers, and show off some hidden talents.  This is your time to shine and bring your creations into the spotlight!  Make your mark, inspire others and leave a lasting impression. Sign up today for a chance to showcase your solution and win the coveted 2024 PPCC’s Got Power Award. This year we have three categories for you to participate in: Technical Solution Demo, Storytelling, and Hidden Talent.      The Technical solution demo category showcases your applications, automated workflows, copilot agentic experiences, web pages, AI capabilities, dashboards, and/or more. We want to see your most impactful Power Platform solutions!  The Storytelling category is where you can share your inspiring story, and the Hidden Talent category is where your talents (such as singing, dancing, jump roping, etc.) can shine! Submission Details:  Fill out the submission form https://aka.ms/PPCCGotPowerSignup by July 12th with details and a 2–5-minute video showcasing your Solution impact. (Please let us know you're coming to PPCC, too!)After review by a panel of Microsoft judges, the top storytellers will be invited to present a virtual demo presentation to the judges during early August. You’ll be notified soon after if you have been selected as a finalist to share your story live at PPCC’s Got Power!  The live show will feature the solution demos and storytelling talents of the top contestants, winner announcements, and the opportunity to network with your community.  It's not just a showcase for technical talent and storytelling showmanship, show it's a golden opportunity to make connections and celebrate our Community together! Let's make this a memorable event! See you there!   Mark your calendars! Date and Time: Thursday, Sept 19th Location: PPCC24 at the MGM Grand, Las Vegas, NV 

Tuesday Tip | Accepting Solutions

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   To enhance our collaborative environment, it's important to acknowledge when your question has been answered satisfactorily. Here's a quick guide on how to accept a solution to your questions: Find the Helpful Reply: Navigate to the reply that has effectively answered your question.Accept as Solution: Look for the "Accept as Solution" button or link, usually located at the bottom of the reply.Confirm Your Selection: Clicking this button may prompt you for confirmation. Go ahead and confirm that this is indeed the solution.Acknowledgment: Once accepted, the reply will be highlighted, and the original post will be marked as "Solved". This helps other community members find the same solution quickly. By marking a reply as an accepted solution, you not only thank the person who helped you but also make it easier for others with similar questions to find answers. Let's continue to support each other by recognizing helpful contributions. 

Reminder: To register for the Community Ambassador Call on June 13th

Calling all Super Users & User Group Leaders     Reminder: To register for the Community Ambassador Call on June 13th—for an exclusive event for User Group Leaders and Super Users! This month is packed with exciting updates and activities within our community.   What's Happening: Community Updates: We'll share the latest developments and what's new in our vibrant community.Special Guest Speaker: Get ready for an insightful talk and live demo of Microsoft Copilot Studio templates by our special guest.Regular Updates: Stay informed with our routine updates for User Groups and Super Users.Community Insights: We'll provide general information about ongoing and upcoming community initiatives. Don't Miss Out: Register Now: Choose the session that fits your schedule best.Check your private messages or Super User Forum for registration links. We're excited to connect with you and continue building a stronger community together.   See you at the call!  

Top Solution Authors
Top Kudoed Authors
Users online (2,873)