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Anonymous
Not applicable

Can't sign into Powerapps app

I've been developing powerapps and using the Powerapps app on my Android device for a couple of months without too many issues. All of a sudden I can't seem to login to the Powerapp App itself.

 

It asks me to enter my 'work or school email account' which I do (never had issues before now), the loading screen pops up for a few seconds then returns to the login page, no errors no nothing.

I have tried clearing all data and reinstalling app but still no luck.

 

Any idea whats causing this?

1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

Re: Can't sign into Powerapps app

Seems like the issue is caused by Android System WebView.

 

When loading the app earlier to see if I was still having login issues I was greeted by the following message after entering my login details.

 

powerapps_webview.png

 

Previously this message had never appeared. After clicking the link and updating Android System WebView PowerApps now works perfectly fine.

 

Hopefully this resolves any issues anyone else has regarding this problem.

View solution in original post

17 REPLIES 17
Community Support Team
Community Support Team

Re: Can't sign into Powerapps app

Hi Dan_adaptiv,

 

What’s your phone version? Have you tried again with it now? I am afraid that it may be a temporary issue.


You said that “the loading screen pops up for a few seconds then returns to the login page, no errors no nothing”, could you provide a screenshot of this for better understanding?


If possible, please share your Session ID for a further investigation.

 

Best regards,
Mabel Mao

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Anonymous
Not applicable

Re: Can't sign into Powerapps app

Hi @v-yamao-msft,

 

Just tried again, still no luck. I hada coworker login on my phone and he had an issue too so it seems it's my device playing up.

 

I'm on Android 6.0.1

 

Heres a screenshot, it only pops up for a second.

 

Screenshot_20170222-081214.png

bekarthik
Level: Power Up

Re: Can't sign into Powerapps app

Hi
I too am facing the same issue on the app. I'm on Android N which has the WebView disabled. I'm able to login into powerapps web through chrome.
2076192
Level: Powered On

Re: Can't sign into Powerapps app

 
2076192
Level: Powered On

Re: Can't sign into Powerapps app

Me too. Can't log on...also android 6
Anonymous
Not applicable

Re: Can't sign into Powerapps app

Seems like the issue is caused by Android System WebView.

 

When loading the app earlier to see if I was still having login issues I was greeted by the following message after entering my login details.

 

powerapps_webview.png

 

Previously this message had never appeared. After clicking the link and updating Android System WebView PowerApps now works perfectly fine.

 

Hopefully this resolves any issues anyone else has regarding this problem.

View solution in original post

bekarthik
Level: Power Up

Re: Can't sign into Powerapps app

The Android WebView has been removed since 7.0 and hence this is not the case. Weirdly, I do have another colleague who was successfully able to login with the 7.1.1 and 7.1.2 version whereas I was unable to (same device - Nexus 6P, different locations).

Highlighted
Rufy_78
Level: Powered On

Re: Can't sign into Powerapps app

hi,

 

I've the same problem on an Android Tab 4 10.1

I tried to login on a Samsung Ativ tab 8.1 and on a windows 10 phone and it works fine.

 

Have tou got any sugestion?

Alvarocarmona
Level: Powered On

Re: Can't sign into Powerapps app

I have the same problem since a week ago. I cannot login to powerapps app. It send me back to login again and again. If I use "call me to XXXXX" to get the password it says it is not possible to connect at the moment ...

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