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Solution Sage
Solution Sage

Cannot Login and Cannot Create a Ticket

Content migrated from TechNet.  Post attribution to:  ITPSB Skemaz P/L (Partner)

 

Hi

On April 6th I received my invitation to mrunge@skemaz.net but am unable to login.

What happens is I wind up in a perpetual loop (see screen-shots below).

Any assistance will be greatly appreciated.

Thanks, Mark.

851113.png

3 ACCEPTED SOLUTIONS

Accepted Solutions

Hi Mark,

You account has been whitelisted. Please try it and let me know if it still doesn't work.

Thanks,
Reken Liu

 

View solution in original post

Hi ITPSB,

Your account has been whitelisted, please try to login using your email: mrunge@skemaz.net.

Best Regards,

Lisa Chen

View solution in original post

Hi Reken and Lisa

Many thanks indeed. You made my day 😄

Best regards, Mark.

 



Mark

 

View solution in original post

12 REPLIES 12
Solution Sage
Solution Sage

Hi

You must select Work or School Account. It does not work on personal account.

Regards


PK Hong

Solution Sage
Solution Sage

Hi Thanks for investigating. I tried that but on an iPad it just sits at the same login page and goes nowhere. When I tried on my PC I was told something like I had multiple sign ons and I needed to select one but that was it. I was back in the loop! Here's a screenshot of what I see on my iPad where it doesn't go further. Thanks for your support, Mark. Oops! Can't add an image on my iPad but bottom line is that after entering my password I and tapping to proceed it just sits there.

Mark

 

Solution Sage
Solution Sage

Hi

Would suggest that you reply your email (the one that you received invite) to double check that your work mail is already logged-in.

BTW, please confirm it is either a School mail or Work mail.


PK Hong

Solution Sage
Solution Sage

Hi PK

I am only given two options and if I use the 2nd option to login as a school or corporate this is what I see (below).

You cannot send me an invitation and then leave me "High and Dry" like this and please don't tell me that I have erred at my end because the probelem is 100% at your end - I'm just following MS instructions and it's not working!

Please assist. Thanks, Mark.

851165.png

 


Mark

Solution Sage
Solution Sage


Hi Mark:

Too bad of your experience. Please reply to MS - the email that you received from to highlight this nightmare.

Hope they will response fast.

Good luck to you.


PK Hong

Solution Sage
Solution Sage

Hi Pk

Thanks for the advice.

I replied to my invitation giving the above details.

Regards, Mark.

 



Mark

 

Hi ITPSB,

For this issue, I suggest open a ticket. Professional will assist you troubleshooting this issue.

You can submit the ticket from the "Contact support" in the article below:

https://projectsiena.uservoice.com/

Best Regards,

Lisa Chen

Hi Lisa

Thanks for the advice. I've raised my topic on uservoice.

Regards, Mark.

 



Mark

 

Hi Mark,

You account has been whitelisted. Please try it and let me know if it still doesn't work.

Thanks,
Reken Liu

 

View solution in original post

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