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robertcarmody
Frequent Visitor

Cannot Sign-In to Windows App

Both accounts work on the web and mobile (iOS) versions, but not the Windows Desktop App. I've tried two different accounts (both business accounts) and both will not sign in.  It's worth noting that this is my first time trying to sign-in

 

I open the app, enter my credentials, and receive one-time pass codes for my sign-in.  From there, I enter the passcode and the screen goes away and I am back to the home screen.  The pop-up window then re-appears and the credential process begins again as I enter my password and one-time passcode.

 

Example:

image.png

2 REPLIES 2
v-yutliu-msft
Community Support
Community Support

Hi @robertcarmody ,

Do you mean that you can not sign in PowerApps windows desktop app?

I've made a similar test and could sign in successfully.

My version is the same as yours.1010.PNG

I suggest you uninstall the app, delete all the cache about it and reinstall the latest version.

 

 

Best regards,

Community Support Team _ Phoebe Liu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

This is correct. I've uninstalled and reinstalled the desktop application 4x now and nothing has worked.

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