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Cannot open my app!!


I was just editing my app last night with no problems, but when I tried to work on it this morning it keeps giving me this error whenever I try to edit it. I tried restoring to a previous version and that did not fix anything. I am using version 3.20013.29


Community Support
Community Support

Hi @rpantelich ,


Can you try opening the App in a different browser as well as private sessions and see if you get the same error each time?

Those gave me the same error as well

Community Support
Community Support

And you are attempting to open the app from the site?

When I select edit on my app (while on it directs me to where I have to select which app to open. My other apps are opening okay

Community Support
Community Support

Hi @rpantelich ,


Can you use the following URL instead -


Disregard the above if you are not a GCC customer.

Community Support
Community Support

Hi @rpantelich ,


If you click on the 3 dots next to the app and select details, can you tell me what the Web link is for this app and can you try copying and pasting that in a new window and see if it opens?

Community Support
Community Support

Hi @rpantelich 


Based on another thread, this seemed to be a workaround. Can you give this a try?


The issue is by design. If you create the App under, the version will be preview which is higher than version used in the market. You have to specify the version like the following:

Refer preferred in PROD here: => 3.18111.17.97110203 Use that version in preview like:


This will ensure that you are using PROD version in preview.

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