Been working on an app for several months (before responsive design was available), and getting ready to launch to our users. But as of a week ago, when running any of our portrait canvas apps in the webplayer with any browser, we have noticed that the scaling is off. No matter what options are changed, the bottom of the app is missing when viewed at 100%. If I change the view to 80% I can see the entire app, but this is not a good solution for rolling out to hundreds of users.
Before I contact Microsoft support, I wanted to see if anyone else in the community has experienced this, or if there is a setting I am missing. We will be working on making the app responsive but don't have time to rework that before our launch date. Any feedback is appreciated. Thank you.
Solved! Go to Solution.
@Anonymous, is this happening to you too?
@gilmara, to clarify, when you tested on multiple browsers, that included the browsers on other people's computers too?
Yes it is happening for most of my users but I never noticed that was a bug... I thought it was normal!
If you can give me a way to take this off, I will be glad 🙂
Yes, multiple apps, multiple browsers, and multiple users. Seems to be tenant-wide behavior. Was noticed after version 3.19034.12 of powerapps platform release. Mobile apps are fine, only webplayer for canvas apps in portrait mode. Thank you.
I've noticed the bottom ~10% or so is cut off as well when a portrait app initially loads. The app then "snaps" into the correct view a few seconds after loading.
Google Chrome 64 bit latest.
That is the normal behavior we experienced up until the latest PowerApps release version, 3.19034.12. The snapping no longer occurs. Google Chrome, Edge, IE, Edge Chromium.
@gilmara @Anonymous ,
I've not been able to replicate the app being trimmed off. Can you share more details on your operating system settings, screen resolution, DPI?
Thank you so much for the continued support. I did submit a service ticket with Microsoft but they stated they do not control the scaling of powerapps in the webplayer.
Windows 10 Enterprise version 1809 64-bit
OS build 17763.437
Dell P2214H Monitors on Nvidia Quadro K2100M
1920 x 1080 Resolution
Text Scaling is set to 100%
Like I mentioned in the original post, its all web browsers, all apps and all users. But for reference, I'm using Chrome 73.0.3683.103 64-bit.
My guess is that the top black bar in the webplayer is the culprit. Once we noticed this issue, we also noticed that the icons and images in the black bar at the far right are no longer present. If I google image search powerapps web players I can see the icons that we used to see. And this black bar at the top with the app name is exactly the same size as the amount of space missing from the bottom. Another user in this thread mentioned the "snap" that used to occur. We used to see that but once this issue started happening it no longer snaps. Thanks again, take care.
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