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Advocate II
Advocate II

Canvas App in Webplayer - Scaling issue

Been working on an app for several months (before responsive design was available), and getting ready to launch to our users. But as of a week ago, when running any of our portrait canvas apps in the webplayer with any browser, we have noticed that the scaling is off. No matter what options are changed, the bottom of the app is missing when viewed at 100%. If I change the view to 80% I can see the entire app, but this is not a good solution for rolling out to hundreds of users.

Before I contact Microsoft support, I wanted to see if anyone else in the community has experienced this, or if there is a setting I am missing. We will be working on making the app responsive but don't have time to rework that before our launch date. Any feedback is appreciated. Thank you.Annotation 2019-04-18 100530.png


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@Anonymous @Mr-Dang-MSFT wanted to provide an update (solution) to this issue, which is firewall related. As Office 365 exposes the link to Dynamics 365 on the portal, with no way to block or disable, our IT department had blocked the url to keep users from exploring dynamics. The scaling on the webplayer for powerapps loads a javascript from which was being blocked. Once we disabled this rule, the webplayer functioned properly and the icons in the upper right were visible again. In case anyone else runs into this issue, that was what we found. Thanks again for your time and assistance. 

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