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Case Management template

I'm trying to access the Case Mangement template but it's not available when I create a new app. Is there a way I can download it? 


Thank you


Accepted Solutions

This template is no longer supported and likely needs some TLC to get it working. Attaching in case you'd like to resurrect it. 

View solution in original post

Power Apps
Power Apps

We deprecated this sample as CDS 1.0 DBs can no longer be created, which is what this app used. I can attach the app file if you're still using CDS 1.0? However, it is no longer being maintained and may have issues. 

Community Support
Community Support

Hi @Anonymous,


Do you want to create your app with the Case Management template?


If you want to create your app with the Case Management template, please check the following steps:


  • Within PowerApps web portal (, click the "Home" option within the left side bar.
  • Within the "Make apps like these" part of right panel, click "All" category. Within the Search box, type "Case Management".



Best regards,




Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-xida-msft@Anonymous To clarify, there were 2 case management templates previously. The one that's still available uses the Salesforce connector, but the one referenced in this post is the CDS 1.0 version, which is deprecated. 

Continued Contributor
Continued Contributor

Hi, do you still have the template file for the deprecated case mngmt app?


can you send the zip over to 


I'm trying to build case mngmt app and I want to use the template only as a structure, I know that is not supported but building the UI of the app based on the template will be much easier for me.


Thank you in advance.

Hi - Did anybody send you the template zip file? I am also looking for it. On a side note, did anybody take the existing case managment tempalte that connects to Salesforce and retro fit to connect to CDS/D365? 

This template is no longer supported and likely needs some TLC to get it working. Attaching in case you'd like to resurrect it. 

Regular Visitor

Thanks much @caburk for attaching the old templates. I will give it shot to check. Thanks.

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