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koechsle
Level: Powered On

Clearcollect(adminlist) question

I'm trying to run my first PowerApp using the helpdesk template that is in PowerApps. I've pretty much got everything where I want, however I'm having an issue with the Login as admin button. 

 

As i've seen on a couple other posts here the ClearCollect(AdminList) in the "ondemand" section of the app screen is where this is defined. I have defined 2 users in this list, using the same format in the other posts and the instructions that Microsoft has posted, (user's email address), however i still can't get logged in as admin no matter what I try. 

 

I also saw it posted that if i put a label on any page and give it the formula myprofile.mail that would display the format i should be using for this, however when i create a new label and set the text to myprofile.mail and play the app, nothing is displayed. 

 

Does anyone have any tips for a first timer like me on this? I've uploaded a few pictures to help explain it better. 

4 REPLIES 4
Dual Super User
Dual Super User

Re: Clearcollect(adminlist) question

Hi @koechsle , 

 

Kindly use User().Email instead of myprofile.mail and this will solve the issue. 
 
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Community Support Team
Community Support Team

Re: Clearcollect(adminlist) question

Hi @koechsle ,

Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. The screenshot as below:5.JPG

 

6.JPG

Please check if you have typed/specified your email address within the AdminList collection in OnStart property of App control.

 

If you have already typed/specified your email address within the AdminList collection in OnStart property of App control, please consider modify the formula within the OnSelect property of the "Login as a Help Desk Admin" button to following:

If(Lower(MyProfile.Mail) in Lower(AdminList.Value), Set(isAdmin,true),Set(isAdmin,false));  /* <-- Modify formula here */
If(isAdmin,Navigate(MyTicketsScreen,None),Set(ShowAccessError,true))

then you need to save your app, and re-load it, check if the issue is solved.

Note: If you modify the AdminList collection within the OnStart property of App control, you need to re-fire the OnStart property of your app, otherwise, the modification would not take effect. You could consider click the "Run OnStart" property to re-fire the OnStart property of your app:8.JPG

 

Please take a try with above solution, check if the issue is solved.

 

Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
koechsle
Level: Powered On

Re: Clearcollect(adminlist) question

@yashag2255 

This allowed the text box to show the currently logged in user, but even copy/pasting that to the adminlist didn't fix the issue. 

Highlighted
koechsle
Level: Powered On

Re: Clearcollect(adminlist) question

I've tried your solutions, but i'm still getting the same error message, and not allowed to log in to the app as an admin. 

 

ClearCollect(AllTickets,HelpDesk);
ClearCollect(TaskCategories,"LAPTOP / PC equipment issue","LAPTOP / PC software issue");
ClearCollect(TaskStatus,"NOT STARTED","IN PROGRESS","COMPLETED","DEFERRED","WAITING ON CSR");
ClearCollect(TaskPriority,"HIGH","MEDIUM","LOW");
Set(MyProfile, Office365Users.MyProfile());
ClearCollect(AdminList,"myemailaddress", "another user's email");
Set(RunFlow,false)

 

I've tried to copy the settings in screenshots for @v-xida-msft 's solutions, but was still unable to fix th issue. Do you have any other words of wisdom?

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