My users are submitting tickets via PowerApps and they are being stored into SharePoint. What I am trying to do now, is to put the ticket information into Dynamics CRM. On submission on PowerApps, a flow is started to insert the data into Dynamics CRM. Right now, in order to access PowerApps, Dynamics CRM asks to have access based on the user's credentials. I do not want the user's account to access to Dynamics 356 due to licensing isues. Instead of using the user's credentials, could I have the user use the Service Account to access Dynamics CRM? I would like this to be the default connection with Dynamics CRM.
Is this even possible? If so, how would I go about doing this?
Thanks in Advance!
Solved! Go to Solution.
Could you show me more details about the Service Account?
I assume that you have created an app and shared it with users.
It is a default behavior for shared users to create their own connections to the app using their own credentials when the first time they open the shared app on their side.
Please take a look at this documentation: