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Regular Visitor

Couldn't download the file (One user)

Hi all,


I'm having problem with "Couldn't download the file" error showing once user's trying to download the file.

It concerns one particular user and only office files (excel, word etc.) User is able to open files directly on sharepoint list.



Any ideas? 

There are two similar posts that haven't been solved yet.


Thanks in advance!

Community Champion
Community Champion

Check the permissions. If he only has permission to see or if he has to edit


If you need additional help please tag me in your reply and please like my reply.
If my reply provided you with a solution, pleased mark it as a solution ✔️!

Best regards,
Gonçalo Nogueira

Regular Visitor

@Nogueira1306 thanks for you response 👍
User has 'Contribute' permission granted to the sharepoint list, so he should be able to do CRUD operations.

In sharepoint list he's able to open attachments via standard sharepoint form.

Maybe it is a bug..

Try to take the user permissions and them give it again

Regular Visitor

@Nogueira1306  I've already tried. 

I gave him full control permission. 

I've tried with two different apps and two different sharepoint lists as well.

Unsuccessfully. The same error occurs.

Ok.. try to contact microsoft/ create a ticket

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