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Heliooso
Helper I
Helper I

Created By showing up as system

Hello, 

 

I have a form viewer and Created By field is showing up as SYSTEM. 

Heliooso_1-1618305344126.png

It should show the user who added the data. Data source is CDS.(common data service)

8 REPLIES 8
analmei
Community Support
Community Support

Hello @Heliooso

 

Can you give me more details?

Do you create the record using a canvas app connected to a Common data service?

 

Best regards,

Ana Almeida | Power Platform Support Engineer

Hi @analmei , 

 

Of course. Yes it is a canvas app connected to a common data service. 🙂 

analmei
Community Support
Community Support

Hello @Heliooso , 

 

When we create records via canvas app, the owner of the record is the current user (that is running the app). 

Can you make sure you are using Common data service (current environment) connector?

 

Best regards,

Ana Almeida | Power Platform Support Engineer

 

Hello @analmei 

 

Seems to be Current environment: 

Heliooso_6-1618815538465.png

@Heliooso , 

 

Do you have any Plugin register on create for the same entity on CDS/ Dynamics 365 side?

 

Best regards,

Ana Almeida | Power Platform Support Engineer

Hi @analmei  

 

I don't know what plugins are running or if there are any. Where would I go looking for this ? 

 

Best regards, 

Heliooso.

Hello @Heliooso , 

 

In the Dynamics 365 organization associated to the connection go to:

Settings > Customizations > Customize the System > SDK Message Processing Steps

and filter by entity/table name

 

analmei_1-1619082008868.png

Best regards,

Ana Almeida | Power Platform Support Engineer

Heliooso
Helper I
Helper I

Hi @analmei  , 

 

We opted out of the Created by field and replaced it with a new window and table called Event log, we can look up everything from there. 

 

Thank you for your kind support! 

 

Best regards, 

Heliooso.

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