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Customized form suddenly lost all formatting


On the morning of my first day of vacation I got an email about a customized form that now looks strange. All fields has lost their place and is now on top of each other in the top left corner. What has happened? Is this a common thing? Do I have to manually replace all the fields? 


All help is appreciated! 🙂

Community Support Team
Community Support Team

Re: Customized form suddenly lost all formatting

Hi @HenkeAj,


Could you please share a bit more about your scenario?

Do you receive an email which includes a customized form?


According to the screenshot you provided, I think this issue is related to the render issue within your email.


Please check if you have set the compose format of the received email to HTML format. More details about changing the message format in Outlook, please check the following article:


In addition, please also take a try to close your Outlook and re-open it, then check if the issue is solved.


Best regards,


Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Level: Powered On

Re: Customized form suddenly lost all formatting

Hi Kris, At 22:31 last friday a new version was created. After that the form looked like the attached picture. I backed to the last version from May and then it looked as it is supposed again. I am pretty sure I did not create a new version at that time. 🙂 /HenkeAj

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