cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
katarrza
Level: Power Up

Drop down missing in column of sharepoint list (HelpDesk app)

 

I have a problem with creating column in Sharepoint part for HelpDesk app

according to instructions I should select Choice as type of information, specify my choices and then select Drop-Down menu

 

 

instructions.png 

 

but I am not finding that option....

what I can see.png

as result when trying to create a new ticket, it looks like there are 2 dropdown lists for category and priority

create ticket 1.png 

 

 

but when I ckick on it, it is changing to text field and no option to make a choice which was defined in earlier steps.

 

create ticket 2.png 

 

Any idea's what I did wrong? or is it a bug? or instructions are no up to date

1 REPLY 1
Super User
Super User

Re: Drop down missing in column of sharepoint list (HelpDesk app)

It looks like you are creating the column from your list view. When you do that not all the options are available. In this case you want to go to the list setting's page and create the column from there and then you see the other options.

 

Choice_column.png



--------------------------------------------------------------------------------
If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

Helpful resources

Announcements
Better Together’ Contest Finalists Announced!

'Better Together’ Contest Finalists Announced!

Congrats to the finalists of our ‘Better Together’-themed T-shirt design contest! Click for the top entries.

thirdimage

Power Apps Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

sixthImage

Join THE global Microsoft Power Platform event series

Attend for two days of expert-led learning and innovation on topics like AI and Analytics, powered by Dynamic Communities

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020

thirdimage

Microsoft Business Applications Virtual Launch

Join us for the Microsoft Business Applications Virtual Launch Event on Thursday, April 2, 2020, at 8:00 AM PST.

thirdimage

Community Summit North America

Innovate, Collaborate, Grow - The top training and networking event across the globe for Microsoft Business Applications

Top Solution Authors
Top Kudoed Authors
Users online (7,596)