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Teresa24486
Post Prodigy
Post Prodigy

Dynamics CRM ticketing system

Hi,

Do we have a CRM app that can be used for Marketing department? Basically we are looking for a software like a helpdesk system that can track and follow-up incoming request, requirements, etc., via email even integrate social media if user tried to raise a complaint from the social media platform.

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisPiasecki
Super User
Super User

Hi @Teresa24486,

 

Dynamics 365 for Customer Service offers case management capabilities, with the ability to receive and automatically create and route cases from athrough a variety of channels (omni-channel) including social media, SMS, public website/portals, email, phone, etc.

 

Depending on your marketing departments needs, you may also want to look at Dynamics 365 for Marketing. Both of these products are very often used together.

 

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1 REPLY 1
ChrisPiasecki
Super User
Super User

Hi @Teresa24486,

 

Dynamics 365 for Customer Service offers case management capabilities, with the ability to receive and automatically create and route cases from athrough a variety of channels (omni-channel) including social media, SMS, public website/portals, email, phone, etc.

 

Depending on your marketing departments needs, you may also want to look at Dynamics 365 for Marketing. Both of these products are very often used together.

 

---
Please click Accept as Solution if my post answered your question. This will help others find solutions to similar questions. If you like my post and/or find it helpful, please consider giving it a Thumbs Up.

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