Edge not loading

[Sdjackson]

Hi,

I am trying this PowerApps weblink and some members of our community can't get it to load on Edge (works fine on Chrome):

https://apps.powerapps.com/play/3dda9bc5-fb31-4458-9ed0-6df83a4b7caf?tenantId=ea3f573e-b52f-4b0e-8ef...

This is the picture they get:

[Mr-Dang-MSFT]

@Sdjackson, please correct me if I'm wrong, but that screenshot looks like it's coming from Safari. Can you clarify if you meant Safari or that your issue is occurring on both Safari and Edge, but not Chrome?

Is the device logged into an account that would be able to view that app?

[Sdjackson]

Well spotted, that picture was one I found online but that's the one my colleague gets with Edge.  They cannot open the app at all and have to paste the link in to Chrome.  Perculiarly, I'm fine with Edge but they're now.  Grateful for any advice.

[v-monli-msft]

Hi @Sdjackson ,

How many users are involved in this issue? Were they using Edge on different pcs? If not, please let them to change to another device and test.

Regards,

Mona

[sephilli · Accepted solution]

Hi @Sdjackson ,

Can you have those experiencing the issue follow "Resolution 2: Configure Trust Zones for Internet Explorer and Edge" in the troubleshooting guide found here? https://support.microsoft.com/en-us/help/4023606/troubleshooting-startup-issues-in-powerapps-web-aut...

Hopefully this will resolve their issues.

Let us know

Sean

[Sdjackson]

Our Network administrator is off this week so I'll get him to give that a whirl next week.  Thank you.