Edit button is not display properly in user screen and admin screen

[AJ_vizMan]

Hello, i have developed a power apps similar to Help desk app to submit the issue by requesters and admin team to work on that.

I need to enable the 'edit' button for non-admin(s) when ticket status is either 'New' or 'Pending' else it should be disabled. In case of admin person login in app, 'edit' button should be enabled for either 'New', 'Assigned', 'In Progress' or 'Pending' status and for other cases, it should be disabled.

I am using below expression in 'Display Mode' to achieve above functionality but, it's behavior is not consistent, sometimes it work fine and sometime it doesn't.

If(!isAdmin && (SelectedTicket.TaskStatus.Value = "New" || SelectedTicket.TaskStatus.Value = "Pending") , DisplayMode.Edit, If(!isAdmin && (SelectedTicket.TaskStatus.Value = "Rejected" || SelectedTicket.TaskStatus.Value = "In Progress" || SelectedTicket.TaskStatus.Value = "Resolved" || SelectedTicket.TaskStatus.Value = "Assigned") , DisplayMode.Disabled, If(isAdmin && (SelectedTicket.TaskStatus.Value = "Assigned" || SelectedTicket.TaskStatus.Value = "In Progress" || SelectedTicket.TaskStatus.Value = "Pending" ) , DisplayMode.Edit, If(isAdmin && (SelectedTicket.TaskStatus.Value = "Resolved" || SelectedTicket.TaskStatus.Value = "Rejected") ,DisplayMode.Disabled))))

Please suggest why the 'edit' button is behaving randomly.

[WarrenBelz]

Hi @AJ_vizMan,

I have consolidated the code a bit below - note at the end I have allowed for the button to be disabled if none of the condition combinations are true. Please note this is free-typed and meant to be syntax guidance only.

With(
   {wStatus:SelectedTicket.TaskStatus.Value},
   If(
      wStatus  = "Pending" && 
      (!isAdmin && wStatus = "New") ||
      (
         IsAdmin && 
         (wStatus  = "Assigned" || wStatus  = "In Progress)
      ),
      DisplayMode.Edit, 
      wStatus = "Resolved" &&
      (
         !isAdmin && 
         (wStatus = "Rejected" || wStatus = "In Progress" || wStatus = "Assigned")
      ) ||
      (isAdmin && wStatus = "Rejected"),
      DisplayMode.Disabled,
      DisplayMode.Disabled
   )
)

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[WarrenBelz]

Hi @AJ_vizMan ,

Just checking if you got the result you were looking for on this thread. Happy to help further if not.

Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.