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Helper V
Helper V

Email doesn't exist when a user try to log in on Android

Hello,

 

 

I have a problem, when a user here wants to enter the PowerApps with the his bussiness mail, but the app says that email doesn't exist, or to use a company email( A thing that he is doing).

 

He have tried several emails, but none works out. 

 

Any solutions?

2 REPLIES 2
v-micsh-msft
Community Support
Community Support

Could the user sign in through the Browser?

Please note the following:

 

"

Consumer email services, telecommunication providers, government, and military addresses aren't supported, including:

  • outlook.com, hotmail.com, gmail.com, and so on
  • .gov and .mil

If you try to sign up with a personal email address, a message indicates that you must use a work or school email address.

"

 

More information, see:

Sign up for a free license to try PowerApps

 

Besides, make sure the PowerApps studio under Andriod has the lasted version installed.

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hello again,

 

She used her normal company email, and it said it didn't exist, but she could easily do it on the browser.

 

She tried every email she has on the company, and none existed in mobile.

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