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Helper I
Helper I

Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

Hi,

my embedded Canvas App does not load in Safari (MacOS)

 

1) I got the error that Cookies were blocked

2) I allowed them in the settings of Safari

3) Now when I load the app it shows a blank white screen with the blue dots showing that it is loading

 

I've tried googling, but didn't find a solution..

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
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Power Apps
Power Apps

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

Actually, I believe we found a workaround, can you please try that?

There's a known issue on Safari with authentication related with cross-site tracking. This is enabled by default on Safari. 

For testing, go to Safari Menu -> Preferences -> Privacy.

The first checkbox: "Prevent cross-site tracking" is enabled by default. Can you try disabling it?

 

Let me know if that helps

 

View solution in original post

7 REPLIES 7
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Power Apps
Power Apps

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

Hi @Serf,

Can you please provide me a session id so we can investigate what's going on?

 

thanks

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Helper I
Helper I

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

How do I get the session id of an embedded app in safari?

Console: Core.Telemetry. .... does not work

Alt + Right Click also doesn't work.

 

I could provide the App ID.

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Power Apps
Power Apps

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

app id works.

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Helper I
Helper I

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

07a627a2-f2c5-439e-b80f-a568fd0552bc

 

(btw in other Browsers it works fine - Chrome, Firefox & Edge)

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Power Apps
Power Apps

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

Hi,

Thanks for the app ID. 

I was able to repro it on safari locally. What's happening underneath is that authentication is failing.

We'll be investigating the issue, but for now I can't think of a workaround.

 

Can you keep using the other browsers meanwhile?

 

Highlighted
Power Apps
Power Apps

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

Actually, I believe we found a workaround, can you please try that?

There's a known issue on Safari with authentication related with cross-site tracking. This is enabled by default on Safari. 

For testing, go to Safari Menu -> Preferences -> Privacy.

The first checkbox: "Prevent cross-site tracking" is enabled by default. Can you try disabling it?

 

Let me know if that helps

 

View solution in original post

Highlighted
Helper I
Helper I

Re: Embedded Canvas App (Dynamics) stuck loading in Safari (MacOS)

Works for me. 
I will check with the users.

 

Thanks.

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