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Advocate II
Advocate II

Embedding an RTF Control from a Canvas App into a field in Dynamics365 Customer Engagement

Hello, following this "guide" :

What I'm trying to achieve is to embed an RTF control into a field in Dynamics, but what i managed to make appear in my field is just the text that gets submitted with a Save button in the Canvas App.

Using this RTF Control I should be able to write and edit a record in Common Data Source, and it works, but from the PowerApps App, not from Dynamics because what I see in the field is just the RTF text and not the control, so I'm missing the interface of this control basically.

To update the record in CMS I use a flow that gets triggered by the "Save" button in PowerApps.


An example of what I receive in my Dynamics field :

<h3><span style="color:#2ecc71"><strong>Hello World</strong></span></h3>
Thanks, ProNewbie
Community Support
Community Support

Hi @ProNewbie ,

Could you please share a bit more about your issue?

Do you mean the RTF control saves a HTML data into the a Dynamics 365 filed in your D365 CRM Form?


Based on the issue that you mentioned, I think you have some misunderstanding with the Output of the RTF control. The output of the Rich Text Editor control is a HTML data rather than Plain text. The screenshot as below:3.JPG


If you want to save a plain text into your D365 field rather than a Html data, please consider modify your 'FlowName'.Run(...) formula as below:


'YourFlowName'.Run(.., PlainText(RichTextEditor1.HtmlText));   /* <-- Modify your formula here */


use the PlainText() function to convert the HTML text data into a Plain Text.



Please consider take a try with above solution, then check if the issue is solved.


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hello, and thanks for the reply, in this picture, that's what I get in Dynamics, in the "Description" field,


in this second picture there is the RTF Control in PowerApps, and that's what I need to show in my field on Dynamics.

I mean the entire control, and also the "Save" button which is a couple of pixels below, on the link I posted it does work, but I'm probably missing something in Dynamics I think.


here is the result of the procedure shown at the end of the link :



Thanks, ProNewbie.

Advocate II
Advocate II


Advocate II
Advocate II




New Member

does this RTE control work only in edit mode or does it also work in create mode means when we create new record. Because I can see RTE in edit mode but not in create mode.

any clue why ?

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