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WarrenBelz
Super User
Super User

Environment permissions - User

Hi All,

This one has got me perplexed at the moment - I will briefly set out the scenario: -

  • I have two environments - the company Default and another created to transition a team on to.
  • The Power Apps are identical in both as are (obviously) the SharePoint Lists they are connected to.
  • I have linked the Environment to a Security Group and all relevant users are in this Group.
  • All users are also included in the Users list with roles of Basic User.

I have one user who cannot open any app in the new environment without getting the message below - he can open and operate (he has for some time) any app in the Default Environment. Other users have no problems opening apps in the new environment.

WarrenBelz_0-1654053338617.png

I have checked his profile in the Environment and he is enabled

WarrenBelz_1-1654053403643.png

I have even tried giving him System Administrator, but he still gets the message. Has anyone seem something like this before ?

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @timl ,

It was actually licensing when we finally got to the bottom of it - it is a large company and this is taken care of in another division and it took a while to get the right person. What was totally confusing was the fact that the user had been operating that way for over 4 months using a number of apps perfectly - it was just when this one was shared, the issues started. Microsoft cannot explain that one either - we have had licencing issues in the past which always resulted in the user not being able to do anything.

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4 REPLIES 4
timl
Super User
Super User

@WarrenBelz 

Yes, this is perplexing, particularly if the nature of your apps are SharePoint based and require no more than a M365 license. I'd be tempted to raise a support ticket for this.

Some further things you could check are:

  • In the new environment, could the user have created solutions, model driven apps, portal apps, environment variables, or any object that would necesitate a DV license?
  • Could the user have installed/logged onto a on-premise gateway (perhaps whilst using PowerBI), which would then elevate the licensing requirment?
WarrenBelz
Super User
Super User

Update

I raised an MS Support ticket and this may be a licensing issue - bizarre as he can access a number of apps perfectly including identical apps across two environments (one accessed, the other needs a licence), but seemingly random apps get rejected, while others work.  I will update and close when the full result is known.

Hi @timl ,

It was actually licensing when we finally got to the bottom of it - it is a large company and this is taken care of in another division and it took a while to get the right person. What was totally confusing was the fact that the user had been operating that way for over 4 months using a number of apps perfectly - it was just when this one was shared, the issues started. Microsoft cannot explain that one either - we have had licencing issues in the past which always resulted in the user not being able to do anything.

timl
Super User
Super User

Thanks for the update @WarrenBelz - these unexplained things are frustrating but I'm glad you got to the bottom of it.

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