cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Highlighted
Helper II
Helper II

Error Connecting to Services - End User First time use

Hi,

 

Can anyone help?

 

Application has been shared with around 100 members of staff who are actively using it each day with no problems.

 

This morning however users who have not previously used the application have reported issues with being unable to connect to the services required.

 

And are receiving the following screen

 

PowerAppsError1.PNG

 

After trying to press the sign in button users get the following error:

 

PowerAppsError.PNG

 

All users who have used the application before today and allowed the connections have reported no issues with the application.

 

Any help would be much appreciated

 

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

@Anonymous This seems to have resolved its self for my users this morning. Has yours fixed too?

 

Regards

 

Scott

View solution in original post

10 REPLIES 10
Highlighted
Frequent Visitor

Re: Error Connecting to Services - End User First time use

Hi,@SChappell2580

According to your statement, I want to know if the user who can't connect to the service is added into the group or organization of yours. If not, please add it to your group or organization and try again. If it still doesn't work, feel free to contact me.

 

Regards,

Ancherl

Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

Hi @Ancherl

 

Firstly, thanks for getting back to me.

 

Yes the users are all part of my organization and I have confirmed they are all in the correct groups and have the correct permissions set.

 

Scott

Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

Looking at this further - I have tried to connect to a datasource with a user account that is having problems described above. Upon trying to add a Sharepoint connection I get the following error.

 

'Failed to login. Object reference not set to an instance of an object.'

 

 

Highlighted
Anonymous
Not applicable

Re: Error Connecting to Services - End User First time use

I am getting similar to the OP, plus 2 other errors I am getting:

 

Both on android and iOS. Really annoying as I have today set aside for moving this app forward and this is our stumbling block!

 

Assume MS have broken something.

Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

@Anonymous Agreed I am having the same exact error message as yourself now. 

Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

Have MS fixed this? Anyone have any idea?

Thanks
Highlighted
Anonymous
Not applicable

Re: Error Connecting to Services - End User First time use

@SChappell2580 I have a support ticket raised with them where they provided a fairly generic reply but I have since replied with links to the 4 related threads from here. I've also tweeted at the PowerApps account and some of individuals on the team but nothing back yet...

Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

Ok great thanks for letting me know im sure we’l get some answers when America wakes up!
Highlighted
Helper II
Helper II

Re: Error Connecting to Services - End User First time use

@Anonymous This seems to have resolved its self for my users this morning. Has yours fixed too?

 

Regards

 

Scott

View solution in original post

Helpful resources

Announcements
secondImage

New Return to Workplace

Reopen responsibly, monitor intelligently, and protect continuously with solutions for a safer work environment.

August 2020 CYST Challenge

Check out the winners of the recent 'Can You Solve These?' community challenge!

Experience what’s next for Power Apps

Join us for an in-depth look at the new Power Apps features and capabilities at the free Microsoft Business Applications Launch Event.

Check this Out

Helpful information

Featuring samples like Return to the Workplace and Emergency Response Applications

secondImage

Power Platform 2020 release wave 2 plan

Features releasing from October 2020 through March 2021

Top Solution Authors
Users online (3,981)