cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mochabits
Level: Powered On

Error Message: The gateway is either offline or could not be reached.

Hi all PowerApps experts,


One of my co-workers received this error message, but I didn't. I want to know how to troublehsoot the error. Is there log file I can get to determine if it's my data source issue or Microsoft's? Thanks.

 

Gateway Error.png

 

2 REPLIES 2
Community Support Team
Community Support Team

Re: Error Message: The gateway is either offline or could not be reached.

Hi @mochabits,

 

Please try the following ways:

  1. Upgrade the On-Premise gateway to the latest version.
  2. Open the gateway to check the status under powerapps.com>Data>Gateways, is it still Live?
  3. Try to restart the gateway in the Service Settings if it is stopped.
  4. Try to uninstall gateway then restart computer, install the latest version.

Please try the above. If you are still having the issue, please feel free post back.

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
Jyotisha
Level: Powered On

Re: Error Message: The gateway is either offline or could not be reached.

Hi @v-yamao-msft ,

                              Thanks 🙂

Helpful resources

Announcements
New Ranks and Rank Icons in April

'New Ranks and Rank Icons in April

Read the announcement for more information!

Better Together’ Contest Finalists Announced!

'Better Together’ Contest Finalists Announced!

Congrats to the finalists of our ‘Better Together’-themed T-shirt design contest! Click for the top entries.

Power Platform 2019 release wave 2 plan

Power Platform 2019 release wave 2 plan

Features releasing from October 2019 through March 2020

thirdimage

Community Summit North America

Innovate, Collaborate, Grow - The top training and networking event across the globe for Microsoft Business Applications

Top Solution Authors
Top Kudoed Authors
Users online (9,749)