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sk881209
Level: Powered On

Error: 'One or more of your connections may not be authenticated. Tap here to fix them.'

Error: 'One or more of your connections may not be authenticated. Tap here to fix them.'

In some cases,the above error occurs.

 

Environment: Powerapps + Sharepoint Online (user has permission)

I built-up some app.

When users press the button on the first screen,the app will connect to sharepoint to get the data.

 

This error message usually occurs when about 25 users get the data at the same time.

All using the same WiFi connection.

 

But an earlier event,about 500 users joined,they use their own 4g/3g network.

Looks like no problem.

 

 

So i want to know,is there a connection limit for the same IP?

Or any other reason for this.

 

Thanks

 

3 REPLIES 3
Community Support Team
Community Support Team

Re: Error: 'One or more of your connections may not be authenticated. Tap here to fix them.'

There is no specific limits for the connection with the same IP, but it has call limits:

For SharePoint connector,

Throttling Limits

Name Calls Renewal Period
API calls per connection 600 60 seconds

 

Reference:

SharePoint connector

 

More limits for PowerApps, please see:

Limits and configuration

Pricing

 

Besides, please ask the user to check their own connection, make sure the credentials is Valid.

Manage connections in PowerApps

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Highlighted
sk881209
Level: Powered On

Re: Error: 'One or more of your connections may not be authenticated. Tap here to fix them.'

>>Besides, please ask the user to check their own connection, make sure the credentials is Valid.

The process is as follows:

IPad > Log in Powerapps > enter the app > touch the control object > try to get sharepoint online list

> error > Tap here to fix them > fixed > exit the app than enter again > success to get sharepoint list

 

On the lesson,half of the students encountered this problem.

-They can successfully log in powerapps App and enter the app.

-After "Tap here to fix them",they can access the sharepoint list,that means that

 there is no problem with permissions(sharepoint online list).

-Only occurs when a class of students try to access sharepoint online list in a short time.

 

I still don't know what causes the credentials is invalid.

 
 
Community Support Team
Community Support Team

Re: Error: 'One or more of your connections may not be authenticated. Tap here to fix them.'

Thanks sk881209 for the detailed response.

I am afraid that is out of the scope of the cummunity support range.

The issue you mentioned here should be related to the back end access, which would require a Service Log Review.

Please consider rise a support ticket on this topic:

 https://powerapps.microsoft.com/en-us/support/pro/ticket

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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