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Caroline
Resolver I
Resolver I

Error connecting to Excel using Add-in

Hi there. I am getting the following message when I try to connect a CDS for Apps entity to excel:

 

Error Loading Metadata Details: Please check server connection, verify the current user has proper access, and try again. Error message: ''
 
This only happens when I am in a new environment that I created recently. If I go back to another environment (which was created before the CDS spring update), it will connect with no problems.
 
 
3 REPLIES 3
v-monli-msft
Community Support
Community Support

Hi @Caroline,

 

I just tested with one new created database and it seems that I got the same error. If you just created the environment, you might need to wait for some time then try to connect with excel add-in.

 

Make sure that you have the proper permisson for this database:

https://docs.microsoft.com/en-us/powerapps/administrator/database-security

 

Also, notice that the Excel add-in connects to CDS using your credentials, the same permissions that would apply if you were using an app or flow, would apply here. If you don't have permissions to access an entity, you'll need to get access from your admin before using the add-in.

 

About open entity data in Excel, please refer to:

https://docs.microsoft.com/en-us/powerapps/maker/common-data-service/data-platform-excel-addin

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

@v-monli-msftMona. Thanks for the suggestions. I tried again this morning to connect to excel, but to no avail. I'm still getting the same error message.

I 'm trying to connect to a database that I have created, so I would expect the permissions to be correct. However, I double - checked, and they are fine, as susspected, as are my log-in credentials.

After some further digging, I can see that the PowerApps Excel add-in is only finding the previous environment when I search for connections. What do I need to do to make it find the new environment as well?

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