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Error importing Data into Custom data Service custom Entity

Hi, for certain custom entities, after I click import data the page begins to load but never finishes. It never gets to the prompt for selecting a file to import from. I get no error or message, just a half loaded screen. This does not happen in default elements, or some custom elements. Any idea why this happens and how to fix it? Much appreciated!




Community Support
Community Support

Re: Error importing Data into Custom data Service custom Entity

Hi @Ferran,


Thanks for the feedback.

I just tried the Import custom entity from my side, and it works.

Could you please share some information regarding the problematic entity, such as how many data fields, which data type?

Have you tried to open it in Excel? Which allows to update the data within Excel, then Sync to the online service.

See the new updates here:

What's new in the Common Data Service - Feburary 7 edition




Community Support Team _ Michael Shao
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