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MathieuD
Frequent Visitor

Error loading data from Excel only after republish of app

Hello,

 

I have created an app that gets data from Excel stored on One drive. Both the app and the source file have been shared with the users.

 

Each time I republish me and my users get the normal message saying a new version of the app exists, ok so far, we click on it to update. We then all get an error message : Failed to load [data source]. An unknown error occurred

 

The thing is that this error happens only once. If I get out of the app and come back, the refresh of the data is done without error.

If I perform a refresh manually from within the app, it works as well.

 

Has anyone experienced this? What could cause the issue? 

Thank you for your help,

 

Mathieu

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
v-monli-msft
Community Support
Community Support

Hi @MathieuD ,

 

I cannot reproduce your issue.

Are you the creator of this excel and app? Is this error also happeing to you?

If you wait for some time after publishing the app, will the error still show for the first time opening? 

 

Please share the session ID when the issue happens.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

2 REPLIES 2
v-monli-msft
Community Support
Community Support

Hi @MathieuD ,

 

I cannot reproduce your issue.

Are you the creator of this excel and app? Is this error also happeing to you?

If you wait for some time after publishing the app, will the error still show for the first time opening? 

 

Please share the session ID when the issue happens.

 

Regards,

Mona

Community Support Team _ Mona Li
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hello

Indeed if I wait some time issue does not happen, I did not quantify though how many minutes I have to wait. Maybe I am over enthusiastic about PowerApps and was not waiting long enough 🙂

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